The Role

See below the vacancy and the responsibilities as well as the key skills required for the role.



Service Design and Improvement Officer

Bunbury, Australia

Reference: 5586386

  • Permanent, full time
  • Matched super contributions of up to 5%
  • Public service holidays
  • Access to great staff benefits

Company profile

Welcoming and full of opportunities. The City of Bunbury is an Equal Employment Opportunity employer, aiming to build organisational capacity and foster a positive work environment.

What we offer

Conditions of employment are in accordance with the City of Bunbury Employee's 2018 Enterprise Agreement with a level 5/6 salary range of $79, 448 to $86, 340 depending on experience and qualifications.

Job description

Do you #loveBunbury? Do you want to build an even better Bunbury for our community, and make a meaningful, positive impact every single day?

The role of a Service Design and Improvement Officer for the City of Bunbury is to support staff to reflect on and continuously improve the services we deliver to our community. This people-focused role is responsible for helping our teams, departments and staff to refine, question and constantly evaluate the impact of our work to ensure best results for our community.

With the assistance of the Senior Service Design Officer, you will be required to develop and deliver small group workshops, provide targeted service-planning support and help ensure that our strategic planning aligns with our work ‘on the ground'. In doing this, you will be directly contributing to making the City of Bunbury even better - and making Bunbury an even brighter place to live.

Key responsibilities include:

  • Developing and supporting teams in business planning
  • Working collaboratively to enhance our outcomes-focused culture
  • Helping teams and staff to identify opportunities for further improvement
  • Helping all staff to understand and meaningfully implement our performance framework tools
  • Ensuring our values and positive culture approach underpin all of the work we do

How to apply

Applications are to be lodged via the City of Bunbury Careers Website addressing the selection criteria in the spaces provided. Only applications submitted via the City of Bunbury Careers website will be considered.

You will need to upload a Resume and Covering Letter to your application.

For further information please refer to our 'How to Apply' section on the website.


Applications Close: 05 Aug 2021


  • Working with Us

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